❓ Frequently Asked Questions
Your Questions, Answered – Everything You Need to Know About Working with KMAC Services
🧰 General
Q: What services does KMAC offer?
A: We provide comprehensive property solutions including general maintenance and repairs, turnover and recurring cleaning, access control systems, security camera installation, and locksmith services.
Q: Do you serve both residential and commercial properties?
A: Yes! We work with homeowners, landlords, property managers, HOAs, and commercial clients across the Louisville metro area.
Q: Are you licensed and insured?
A: Absolutely. We are fully insured, and our technicians are trained, experienced, and committed to high-quality work.
🛠️ Maintenance Services
Q: What kinds of maintenance work do you perform?
A: We handle everything from small repairs (plumbing, electrical, drywall) to larger preventative maintenance projects. We also offer recurring service plans for peace of mind.
Q: How do I submit a work order?
A: You can submit work orders via email or our online request form. For recurring clients, we offer a custom portal for easier management.
Q: Do you offer emergency repairs?
A: Yes, we provide priority service options for emergency repairs during business hours. After-hours service is available for recurring clients.
🧼 Cleaning & Unit Turnovers
Q: What’s included in a unit turnover cleaning?
A: Our detailed unit turn includes kitchen, bathroom, bedroom, and common area cleaning—plus appliance detailing, floors, and spot treatments.
Q: Do you clean common areas too?
A: Yes, we offer recurring cleaning schedules for shared spaces in apartment complexes, condos, and commercial buildings.
Q: Can I set up ongoing cleaning services?
A: Definitely. We work with each client to create a custom cleaning schedule that fits your building’s needs and your budget.
🔐 Access Control & Security
Q: What kind of security solutions do you offer?
A: We install and maintain access control systems, smart locks, keypads, and security cameras. We also offer locksmithing services including rekeying and emergency access.
Q: Do you work with both residential and commercial systems?
A: Yes, we provide access control and security services for homes, apartments, offices, and multi-unit buildings.
Q: Can you help design a security system from scratch?
A: Absolutely—we’ll assess your property and create a solution that fits your access needs, layout, and budget.
💬 Working With Us
Q: How do I get started with KMAC Services?
A: Reach out via our contact form or email to schedule a walkthrough or consultation. We’ll learn your needs and send you a proposal.
Q: Can I set up a service contract or recurring plan?
A: Yes, we offer custom service levels so you can choose what’s right for your property—from on-call support to full-service maintenance.
Q: How do I get pricing?
A: We provide transparent pricing based on scope, property type, and frequency. Contact us for a custom quote—no obligations.